Applicants FAQ

RHA is currently accepting applications for housing assistance using an online application. The application can be completed on a computer or mobile device. Please note, the application has a time limit on how long you can take to complete it and if it times out, you will need to start over. Have all of your household information available before beginning the online application.

If you have an active application with the Reno Housing Authority you do not need to fill out a full application. Verify if you have an active account by logging in or registering for the applicant portal.

If you do not have an active application, you will need to complete the entire application process.

Don’t forget to write down the confirmation number that is given to you at the end of the application process. You will need your confirmation number to register for the applicant portal.

The next business day after you submit your online application, you can register for the applicant portal. The applicant portal allows you to view your active applications, update your application information, and check on the status of your application.

In order to register for the applicant portal, you will need the following information:

  • The first letter of your first name and the exact spelling of your last name as it appears on the application (ie. If you use a hyphenated last name you will need to use the same format to login).
  • Confirmation number from the online application, OR your client number.
  • Valid e-mail address.

If you do not have your confirmation number, client number, or you are missing any additional information, you may call RHA at (775) 329-3630.

In order to register, you need to wait until the next business day after you submit your online application.

If you have previously logged in, but you can’t remember your password, you can request your password be reset from the login page. An e-mail will be sent to the e-mail address on file.

If you forgot your username you will need to call the main office (775-329-3630) and request the information. You will be asked several questions to verify your identity before it is provided to you.

You can see your current application status and household information that has been reported to RHA by logging into the applicant portal.

You must report any changes in your household income, assets, or members within 10 days. You can report changes through the applicant portal or by turning in the information to the main office located at 1525 East Ninth Street.

If you are not sure whether or not RHA has the current information, please log into the applicant portal to review your current application information.

You must request to add someone to your household. Requests must be made in writing.

If you are in the application process, request will be submitted to the Admission’s Department.

If you are currently being assisted through Section 8 or Public Housing you will submit your request to your housing specialist or manager.

Remember, no one can move in until they have been approved by RHA.

You will receive a letter from RHA detailing the date of any appointments, and what you need to bring. It is important to check your mail regularly and update the applicant portal if your mailing address changes. Typically, interviews will be conducted over the phone.

All household members over the age of 18 must pass a criminal history screening as part of the application process.

Your file cannot be referred for assistance if information is outdated. All data on file must be less than 120 days old in order to make an offer of rental assistance. Be sure to keep us up to date on your income, assets, deductions, and household members.

To make the process smoother, always remember to report your changes within 10 days. This includes changes in address, income, family composition, preferences. It is important to check your mail regularly and respond to requests for information in a timely manner.

Wait list numbers can change frequently and your status on the wait list is more important than the numbers.

When you have your personal interview, the Housing Specialist will go over how the rent is calculated with you. As a general rule, it is 30% of your adjusted monthly income, but there are several factors that need to be taken into consideration. It is best to discuss this during your interview.